Dell Laptop loosing connectivity - please help !!!

[Julie_2]

Any help would be gratefully received !!!

I have a 2yr old Dell laptop and BT broadband through a Homehub 3.0. All was well until I downloaded Windows 10 a couple of months ago. Straight away we intermittently lost wifi on the laptop and our iphones. I reversed back to Windows 8.1 and the same thing happens. I have to disconnect wifi and reconnect again to regain the connection. Same with the phones.

Things I have done to try and solve the problem;
Spoke to BT, line is fine
Change Wifi channel to 1,6 and 11
Reset the router
Updated the driver in manage drivers
Disabled windows firewell as I subscribe to BT Net Protect which is Mcafee.
Full power off power up of laptop, phones, printer & sky TV.

Nothing helps! Every 15 mins or so I get the message that my network connection has been lost and I have to disconnect and reconnect again.

I have now upgraded to BT Infinity in the hope that the problem will be resolved, the new hub is being delivered next week. In the meantime can anybody help as its really interfering with me trying to work.

Many thanks

 

[Laptop_Nerd]

Hi,

The fact that you're loosing internet connection from both your PC and other devices that connects to the internet wirelessly that means that it has something to do with your ISP (Internet Service Provider)

 

[Julie_2]

Thanks for your response, Ive contacted BT on various occasions and they are adament its not them as they say the line and the hub are working fine, do you think the upgrade to Infinity Fibre Optic will help? Ive just updated again to Windows 10 and still doing the same