Question Dell latitude 5289 charging issues

Apr 20, 2020
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Hello,
I own a dell latitude 5289, sometimes it doesn't charge when the system is off I'll have to switch it on to start charging and switch it off (charging continues), I once tried charging it but it wouldn't charge until the battery goes beyond 35% ,this happened twice, next time I tried charging it with the battery at 20% but it failed to charge, I was unable to charge it and the battery died. Currently it can't power on and still doesn't charge when I plug in the charger. What could be the possible cause and solution?
The charger looks OK, the plug in indicator at the tip of the charger works normally.
 
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