Dell new battery stuck at 0% charging

[samal90]

I just bought a new battery for my Dell XPS 15 (L501x model from 2010).
The battery is recognized and it says it is plugged in and charging, but it never goes beyond 0% charge. Tried 2 different ac adapters, same thing. Old battery charges just fine (but it doesn't hold the charge anymore because it's 5 years old).

If I remove the battery, the laptop works very well plugged in. I tried rebooting and updating windows. FYI, it runs on windows 7 64bit.

Thanks for any help.

 

[sizzling]

Is it a genuine Dell battery? If not I expect that is the problem.

 

[samal90]

It is not. I have changed batteries in the past on this laptop, never been an issue.
Could it be the battery is faulty?

 

[sizzling]

It is not. I have changed batteries in the past on this laptop, never been an issue.
Could it be the battery is faulty?

Could be but I've seen it many times before that non OEM batteries don't work or if they do they die really quickly.