[citation][nom]jeremyrailton[/nom]So she has a problem and calls tech support. They ask for permission to access her computer remotely, and she says yes. While the tech support guy has control of her computer, he turns on the webcam, but he didn't ask for permission to do that. She smells money in the situation and goes to corporate.[/citation]
I would be upset too, unless the problem was specifically with he webcam there is no reason at all for them to turn it on, maybe she is trying to get money maybe not, but unless the problem was "I can't get a picture on my webcam" then turning it on should not be done.