Dell XPS L702X

[jimmarx1931]

The computer shuts down 2 sec after pressing the power button. With the memory modules removed, the start up sequence stays on for about 10 sec and the fan runs. Memory is original (8GB). Any suggestions?

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that I suggested to others that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If the same problem will persist, do try powering the laptop without the battery and just the AC adapter connected.
- Do try a different AC adapter that has the same voltage if the laptop will still not boot up.
- Proceed with reseating the RAM's if it will still not work, remove all the RAM's off the laptop for a second then put them back in making sure everything is seated properly.
- If all these will not work do contact Dell for a repair if it's still under the factory warranty.

 

[jimmarx1931]

Hi,

Please do try these troubleshooting steps that I suggested to others that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If the same problem will persist, do try powering the laptop without the battery and just the AC adapter connected.
- Do try a different AC adapter that has the same voltage if the laptop will still not boot up.
- Proceed with reseating the RAM's if it will still not work, remove all the RAM's off the laptop for a second then put them back in making sure everything is seated properly.
- If all these will not work do contact Dell for a repair if it's still under the factory warranty.

 

[jimmarx1931]

Thank you for your response.
I tried nearly everything you suggested at least twice with no change. It still shuts down 2 sec after pressing the power button.
I didn't have another AC adapter but the voltage out measured 19.6 VDC.
The only thing that changed was when I removed the memory modules and pressed the start button again. It stayed on about 8-10 sec before shutting down and the fan ran.