Display illuminates but remains black

Oct 21, 2018
1
0
10
0
My Dell laptop (not sure what model it is all the stickers have been peeled off) started displaying a black screen when turned on. The backlight comes on but does nothing. The Dell splash art doesn't even appear except if I press Ctrl alt delete, and then says no boot device found. It then says press any button to restart, and I end up in the same place.
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.



If these don't work, then try these...

NOTE: Some of the solutions below require the use of the Microsoft Windows setup CD/DVD or USB.


1. Check Boot Order

The simplest fix for this error is to make sure your computer’s boot order correctly list your hard disk as the 1st option.

To check the boot order...

a. Restart your computer
b. Access your BIOS menu.
c. Go to the Boot tab.
d. Change the boot order so that your computer’s HDD is listed first.
e. Save the settings.
f. Restart your computer.

2. Partition not set as active.

This error will also appear if your primary partition is no longer set as 'active'. To set the primary partition as active, you need to use diskpart to run the necessary commands for this.

If you have the original Windows installation media, you can use that media:

a. Insert the Windows installation CD/DVD or USB and boot from that.
b. At System Recovery Options or the Troubleshoot, click Command Prompt.
c. Now type: "diskpart" (without the quotes) and press "Enter".
d. Next type: "select disk 0" (again without the quotes) and press "Enter".

NOTE: Where 0 is the disk’s number where your Windows is installed on. For a full list of disks that are available on your computer, type "list disk" (without the quotes).

e. Now you want to type: "list partition" (yes, without the quotes) and hit "Enter".
f. Here you will type in: "select partition 1" (you guessed it, without the quotes) and hit "Enter".

NOTE: Where 1 is your primary partition.

g. Finaly type: "active" (no quotes) and hit "Enter".

This should resolve the problem.


NOTE: If you don’t have the original installation media, you will need "Easy Recover Essentials" and run the fixes from the Command Prompt.
 
Thread starter Similar threads Forum Replies Date
Syed0331 Laptop Tech Support 2
P Laptop Tech Support 3
Pokz Laptop Tech Support 1
miluti Laptop Tech Support 3
saurabhaggarwal Laptop Tech Support 3
R Laptop Tech Support 2
Fonyaesss Laptop Tech Support 2
D Laptop Tech Support 0
blaze5059 Laptop Tech Support 0
A Laptop Tech Support 14
Andrusky Laptop Tech Support 0
A Laptop Tech Support 0
H Laptop Tech Support 0
J Laptop Tech Support 0
C Laptop Tech Support 1
baakudai Laptop Tech Support 5
Sandis2003 Laptop Tech Support 0
gamingandyoutube Laptop Tech Support 0
M Laptop Tech Support 3
E Laptop Tech Support 3

ASK THE COMMUNITY