Question Dropped Laptop on the charging port side, while charging, now only powers the laptop and does not charge the battery.

Sep 4, 2019
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Hi, can someone please help me figure out what’s wrong with my laptop. It dropped from the bed on the charging port side while plugged in. At first I thought everything was fine until a few days ago when I decided to play NFS Payback.

I noticed that the game launched, but it was taking way too long, and it was suuuuuper slow, and when I tried to open Fifa 18 it took long to load some screens and eventually and doesn’t play anymore.

I thought this probably had to do with my graphic drivers, and updated both Radeon and Intel, but the problem still persisted. It was until I tried updating BIOS that I realized my battery had not been charging since the BIOS required my batter to be above 10% to perform an update. Now my laptop always says plugged in but not charging, and when I turn on my laptop there’s always a notification that says “The AC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match power available.”

I tried using a different charger, but I still got this notification after the Dell sign on power up, and my batter still didn’t charge even with a different charger.

I thought it might be software related since games were refusing to play and decided to reset my pc removing only apps. Resetting it did not help.

I also noticed when I open games it no longer make that fan like sound and produce heat on the side.

Please help me find a solution to this problem 😢

PC specs Dell
Windows 10 Pro 1809
8GB Ram
Intel core i7-6500 CPU @ 2.50GHz 2.60GHz
 
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