My sister recently dropped her Sony S series 17" (quite heavy) laptop and since then it has not been booting. I would like to some guidance on how to troubleshoot and find possible solutions.
Let me explain. The machine switches on but Windows does not load. I have tried to 'Repair' windows but this gets stuck for about 10 mins and results in a reboot. I am not able to load up in any type of Safe Mode either. The whole process is cyclical between me trying to 'repair' and reboot.
My question is whether or not this is a hardware problem (is the HDD damaged?) or just a windows issue? Seems unlikely but will re-installing Windows resolve this?
I am late to ask this question but thought id get some expert advice anyway. I have already ordered a new HDD and will be replacing the old one with the new when it arrived but figured id check if there was any way to recover the old HDD (especially since it has a lot of ... unbacked data).
Thank you
Let me explain. The machine switches on but Windows does not load. I have tried to 'Repair' windows but this gets stuck for about 10 mins and results in a reboot. I am not able to load up in any type of Safe Mode either. The whole process is cyclical between me trying to 'repair' and reboot.
My question is whether or not this is a hardware problem (is the HDD damaged?) or just a windows issue? Seems unlikely but will re-installing Windows resolve this?
I am late to ask this question but thought id get some expert advice anyway. I have already ordered a new HDD and will be replacing the old one with the new when it arrived but figured id check if there was any way to recover the old HDD (especially since it has a lot of ... unbacked data).
Thank you