Every download a virus?

[revaew]

I am at my parent's house for the holidays and I was trying to us IE 11 to download firefox. When i went to download the installer, a little notification popped up telling me that the file was a virus and that the download had been cancelled. I tried it several times with the same result. Next I tried downloading chrome and was met with the same results.

I opened up their AVG free 2015 and disabled everything and tried again. no dice. Then I went into windows firewall settings and went to look at itmes there and was met with "Update your firewall settings" and an option to "use reccomended settings". When I click this option I am met with a dialog box that states "Windows firewall cannot change some of your settings. Error code: 0x80070424"

I then went to a microsoft source to download a fix for this but I cannot download the Microsoft Mr.fix files as I am told they are a virus.

I can also look at Windows Defender in control panel but the icon is gone. It is just a "blank piece of paper" in it's place.

I ran CCleaner and malware bytes and they didn't turn up much. The PC is running windows 7 64bit. Thanks for any help

 

[Tommy_Ledge]

That computer may have a Virus/Trojan that is blocking access and causing the problem.

 

[CaedenV]

So I guess the question is... what is telling you it is a virus? Is it IE? a plugin? a virus trying to protect itself? some crazy registry error? Obviously Defender is not working correctly (In win7 shouldn't it be Microsoft Security Essentials? I though Defender was win8+ only).

You have CCleaner installed, that has a pretty good registry cleaner. I would run that a few times and see if that helps clear things up.

Can you download things like email attachments?

 

[trampus123]

You have a virus. AVG free 2015 is crap you need to run Combofix and RogueKiller you can find them at bleepingcomputers.com
If you cant download restart you computer in safe mode with networking.

 

[revaew]

So I guess the question is... what is telling you it is a virus? Is it IE? a plugin? a virus trying to protect itself? some crazy registry error? Obviously Defender is not working correctly (In win7 shouldn't it be Microsoft Security Essentials? I though Defender was win8+ only).

You have CCleaner installed, that has a pretty good registry cleaner. I would run that a few times and see if that helps clear things up.

Can you download things like email attachments?

IE is telling me that everything is a virus. You may be correct in saying that defender is 8 only, but i still see it in my control panel. I was not up to date on that since I don't own any windows 8 devices/PC's. I have run CCleaner about 4 times and the problem persisted.

You have a virus. AVG free 2015 is crap you need to run Combofix and RogueKiller you can find them at bleepingcomputers.com
If you cant download restart you computer in safe mode with networking.

I will be trying this now. I'll post back with results. Thanks

 

[revaew]

So I got rid of a couple of things via the programs mentioned. Now I can downlaod everything fine but when I restrted my PC, I could not connect to window services. Also, all aero themes have been disabled and I cannot enable them. Any ideas?

 

[CaedenV]

At this point the system is pretty far gone... Time to offload your files and start over from scratch.

 

[revaew]

I really didn't want to reinstall windows. is that my only option at this point? I just noticed that things like the audio services and whatnot are not running. and windows solution center cannot download solutions

 

[trampus123]

Go to start run type msconfig go to the services tab then click enable all.
In the same tab put a check in hide all Microsoft services uncheck all unknown manufacturer.
Restart the computer check add remove programs a features remove avg and all bull sh## like toolbars and mind spark crap.
Look at your drivers and see if you have missing or add in drivers. If you still have no sound just reinstall windows.

 

[revaew]

Go to start run type msconfig go to the services tab then click enable all.
In the same tab put a check in hide all Microsoft services uncheck all unknown manufacturer.
Restart the computer check add remove programs a features remove avg and all bull sh## like toolbars and mind spark crap.
Look at your drivers and see if you have missing or add in drivers. If you still have no sound just reinstall windows.

I already go rid of all of the junk that they had on their computer. I'm probably going to have to just reinstall windows. That would probably be easier/faster that this.

 

[trampus123]

yep it will be have fun lol

 

[revaew]

yep it will be have fun lol

just reinstalled windows. Everything works now. Thanks for the help. Now if i can get my little siblings to not click sketchy things...

 

[CaedenV]

Make an admin acct that only RESPONSIBLE adults have access to, but that they do not use on a regular basis. Everyone else then gets a standard limited user acct to limit the damage that they can do.

Also, get an external HDD and while you have a fresh install do a system backup so that WHEN this happens again, you can recover more quickly.