Question File System vs Multi-Platform

lalonde.joshua

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Apr 29, 2018
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My mother has a Mac desktop which she uses to add all of her photos to an external WD My Passport Ultra 2TB, not sure what the file system is. She was having trouble mounting her SanDisk Ultra Plus 128GB SDXC, which I now realize is not supported by Mac. Meanwhile, while troubleshooting, I tried plugging her WD 2TB into my Windows 10 laptop to see if i could transfer them from her microSD to the external HDD since her microSD had no trouble mounting to windows. She uses the microSD in an android S9+.

The WD HDD shows all unallocated space on my Windows Laptop, so I plugged it back into her Mac and now the Mac will not recognize it, either. She has years worth of photos on this, which is probably her biggest hobbie, and will be devastated if they're lost.

Please, any recommendation on how to restore this will be greatly appreciated. Once this is solved, this Mac is gone.

Thank you.
 
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