Gateway N51B04m and Windows 7 can't find the USB drivers?

Benton1234

Estimable
May 31, 2014
5
0
4,510
I have a Gateway laptop that I've been handed to re-install Windows 7 on and everything runs fine and smoothly, but I can't get the USB ports to work as Windows can't seem to find the USB drivers for the USB ports.

I've honestly never heard of something like this, how can a generic USB driver not work?

Also, the system has found the USB 3.0 drivers it seems but the one USB 3.0 port on it still does not work and yes I've un-installed the drivers and tried to find and re-install them but still squat.

Anyways, the system has these components:

AMD E-300 APU
1x4GB of RAM
1x USB 3.0 and 2x USB 2.0 Ports
DVD-ROM
New 500GB WD Blue HDD
 
Solution
http://us.gateway.com/gw/en/US/content/drivers-downloads

Gateway doesnt offer any chipset / mobo drivers for your laptop NE51B04m so i would try these directly from AMD

Manually Selected Driver APU - Mobile APU - E series Apu -Windows 7 64bit

http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064

select

Optional Downloads

Supports Windows 8.1 / Windows 7 (32-bit & 64-bit)

Package Includess:
AMD Chipset Drivers
AMD AHCI Driver
AMD USB 3.0 Driver
AMD SB7xx RAID Drivers
AMD SB8xx RAID Drivers...

chris987

Honorable
Jun 10, 2013
132
0
10,710
http://us.gateway.com/gw/en/US/content/drivers-downloads

Gateway doesnt offer any chipset / mobo drivers for your laptop NE51B04m so i would try these directly from AMD

Manually Selected Driver APU - Mobile APU - E series Apu -Windows 7 64bit

http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064

select

Optional Downloads

Supports Windows 8.1 / Windows 7 (32-bit & 64-bit)

Package Includess:
AMD Chipset Drivers
AMD AHCI Driver
AMD USB 3.0 Driver
AMD SB7xx RAID Drivers
AMD SB8xx RAID Drivers
AMD SB9xx RAID Drivers
AMD A-Series APU Chipset RAID Drivers
AMD E-Series APU Chipset RAID Drivers


 
Solution

Benton1234

Estimable
May 31, 2014
5
0
4,510
Yes! Thank you so much good sir! I didn't even realize there were Omega chipset drivers as well as the CCC suite, that's actually really awesome.

Anyways, the USB 2.0 ports still don't work but Windows 7 says they are installed, I believe they are physically damaged though as they do not even output power and the laptop was pretty beat-up when it was given to me.

Again, really appreciate your solution!

Also, one more thing, those Omega chipset drivers will work for any laptop or desktop running an APU or EPU right?
 

chris987

Honorable
Jun 10, 2013
132
0
10,710
i wouldnt know! use the auto detect and install utility or manually select the driver by selecting the 4 steps


http://support.amd.com/en-us/download


glad to be of assistance, you are very welcome!:)