Headphones sound distortion S8


Sep 6, 2017
Hi, I had always used an old pair of headphone with my S8, but they recently broke so I decided to take out the ones that came with the phone (which I had not yet used) but they don't work. They distort the sound, sometimes I can only hear the background and not the vocals, the sound seems to be coming from far away and the like. I know it's not the Jack because I tried a pair of Apple ones and thise work, and it's not the headphones because they work on other phones. I've tried messing around with the sound options but I can't seem to find a way to have clear audio.

What can I do?

Thank you.
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