Solved! Help me

[Biina]

I bought a new levono laptop but it opens up and stays loading

 

[rgd1101]

try press and hold the power button for 30 sec to shut down.
wait another 30 seconds and turn it on again.

but personally, if it is new an not working? return it.

 

[rgd1101]

try press and hold the power button for 30 sec to shut down.
wait another 30 seconds and turn it on again.

but personally, if it is new an not working? return it.