More explanation is needed please.
What speakers are being used - what connections are in place with respect to other audio components?
Is there a problem with the volume controls or the sound card/Windows audio configuration?
Click the speaker icon (lower right screen corner) and adjust the volume there. Or right-click and go into Playback Devices. Find your sound card and go into Properties. Check the various tabs for additional settings and controls.
Corrupted driver perhaps? Try reinstalling.
https
/www.drivereasy.com/knowledge/fix-conexant-high-definition-audio-issue-for-windows-10/