Question Hitachi tv connecting to Panasonic soundbar and Virgin Remote

Jan 26, 2021
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I have a new Hitachi 58HK6100U and a Panasonic SC-HTB200 soundbar. The soundbar is connected via HDMI Arc and CEC is on but I can't control the soundbar with the TV remote - the only thing it does do with the TV remote is switch off. Any ideas?

Also I can't get the Virgin remote (which is brand new and arrived today) to work with the TV. Have done the Virgin 'help' option and entered the suggested codes but nothing.
 
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