Question How can I get my tablet to connect to internet?

Dec 6, 2019
My Samsung tab 3 shows saved and secured when I try to connect to the internet. I've went thru several steps and then was irritated so I rebooted it and it's still doing the same things. If it makes any difference this Samsung is made without a slot for sims card. I live in America. I say that due to the sites I saw that said for people who are in Australia. Since I can't connect to the internet on it I please no info needing internet. It has been rebooted. Thank you In advance.
It could be any number of things. Try the following and see if any of them help.

NOTE: If none of the following work to resolve the problem, and if the tablet is under warranty, I would contact the manufacturer.

1. Try and restart the tablet. Sometimes it is that simple.

2. Update the firmware and any apps that need updating on the tablet.

3. If the problem persists, check your time and date on the tablet to make sure it is correct.

4. Should none of the former work...
a. Clear out the WiFi data on the tablet.
b. Reboot the modem/router.
c. Once the modem/router is fully 'up' again, reboot the tablet and re-input the WiFi data.

5. Check your internet connection. It may be what is going in and out rather than the tablet.

6. Make sure you have "Data" turned off on the device when using "WiFi" (that is if you have a plan with data through your tablet). If you don't make sure it is turned off, the device can keep trying to switch to "Data" when you try and use "WiFi".

7. It actually may be the type of WiFi they are broadcasting on and not your device.

There are two kinds. 2.4GHz and 5.0GHz. Older devices tend to only access 2.4GHz ones where as many newer devices can access either, at least of they are both turned on within the device.

You need to check and see which one your device uses/needs and which one the other devices are connecting on. You should be able to find the info in the devices that can connect. For a phone or tablet that is connecting, go into "Settings" and then "WiFi". Locate the network they are connected to and tap it to open the info. You should see a listing for "Frequency" which will tell you which it is, 2.4GHz or 5.0GHz. Then you need to see if your tablet needs a different network.

8. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem. Then you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.

To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the tablet.
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