how can I unlock screen from unresponsive possessor on samsung 10.1 tablet

Oct 10, 2018
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my tablet is locked up, the screen is lit but will go off from time to time however nonresponsive to any commands at all
 
Oct 13, 2018
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Got this solved thanks to Harvey Norman tech, Need to press and hold all three buttons ( power Volume and on off twitch all at once )
check for a problem app that could be causing this to happen!
 
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