How do I get safe mode off my phone

[Bernice_1]

It won't come off

 

[Saga Lout]

Turn it off then press the PowerOn button and the Volume Down buttons at the same time until it powers up and shows you a menu. Choose what you want by using the Volume buttons to scroll and select.

 

[Tangelia]

• 
  I tried that and it doesn't work

 

[Saga Lout]

At what stage did it fail?