How do I hard shut down

sgwhite9

Estimable
Dec 25, 2014
3
0
4,510
My Toshiba Satellite L55 lap top will not completely shut down or start up. All I get is a n illuminted screen that only shows the cursor arrow.
 

sgwhite9

Estimable
Dec 25, 2014
3
0
4,510


Thank You. Holding the power button worked. I don't know how to pull the battery on this one. All of my other lap tops have been easy to pull the battery but I can't find the battery box on this one.
Thanks again. Merry Christmas!