Solved! how to cure not responding virus

[jessica.harris.book.3]

my laptop is frozen and not responding . the buttons on the computer are not moving. how do I unfreeze my computer?

 

[Peter Martin]

do a clean install

https/www.tomshardware.com/news/how-to-do-clean-installation-windows-10,36160.html

 

[hang-the-9]

my laptop is frozen and not responding . the buttons on the computer are not moving. how do I unfreeze my computer?

Hold in the power button for about 15 seconds, should shut off. Not sure why you are calling it a virus, does the system have a virus that caused this or are you just saying it's a virus because the laptop did something odd?