Solved! How to reopen the zenbook UX390U after it shutdown but the light is bright still

[maryxuanhuong]

Hi , could someone help me for this problem of my zenbook mode UX390U. It shut down for adter 30 minutes I didn’t touch it, but the lightis still burnt. I can not open it again

 

[webworkings]

Sounds like it isn't off then.

You may have to cut the power (pull the battery and unplug it) to get it to shut down fully.

 

[webworkings]

Sounds like it isn't off then.

You may have to cut the power (pull the battery and unplug it) to get it to shut down fully.