hp 620 batteey not charging

[dalilayouni]

my hp 620 bettery is plugged but not charging

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help.
- Start by removing the battery and unplug the AC adapter then press and hold the power button.
- Next is to boot the laptop without the battery connected, once the laptop has booted in the desktop screen put the battery back in and see if it would charge as normal.
- If these doesn't work try to uninstall/reinstall "microsoft acpi-compliant control method battery" from Device Manager.
- Once you've uninstall that driver reboot your laptop then test it again.
- Next is to test your AC adapter if it's supplying enough voltage to charge the battery or better yet try another AC adapter that has the same voltage.
- If it still will not charge you'll need to replace the battery itself.

 

[Muhammed Shafi 126]

Hello,
Try removing battery and power cable , then press power button for 15- 20 sec.

 

[ffg7]

how old is the battery?

 

[dalilayouni]

2 month

 

[ffg7]

same age as the laptop?

 

[dalilayouni]

no