Looking at this for someone; screen will go white at times, computer is still going- is okay when hooked to an external monitor; started after a driver update; person rolled back the driver but problem continued; MAY be related to heat or high cpu usage -- I've noticed it happening when more than one program running and have heard fan seem to kick into high gear (like airplane getting ready to take off), but I am not sure about either of those since it has also happened on first booting up a couple of times. Had a defective AC Adapter for some time, not sure how long, now has a new one. The problem
Here is what I have tried:
updated and ran Spybot, removed items found
installed Avast free, did quick scan
updated BIOS and graphics driver from HP site (that one may have been 2010 version, I found download link for one saying 2013 on AMD site, will try that next)
ran various diagnostics: keeps failing the DST Short test, even goes white during that sometimes): read that this indicates harddrive failing; could this be part of the white screen problem
did full disc check
cleaned out with CCleaner
checked and removed some unneeded startup items via msconfig
Here is what I have tried:
updated and ran Spybot, removed items found
installed Avast free, did quick scan
updated BIOS and graphics driver from HP site (that one may have been 2010 version, I found download link for one saying 2013 on AMD site, will try that next)
ran various diagnostics: keeps failing the DST Short test, even goes white during that sometimes): read that this indicates harddrive failing; could this be part of the white screen problem
did full disc check
cleaned out with CCleaner
checked and removed some unneeded startup items via msconfig