K Kat_03 Honorable Apr 14, 2012 2 0 10,510 Apr 14, 2012 #1 Hello, My computer turns on (the lights go on, the fan is working) but the screen is black. No activity on screen at all. We tried a hard reset and attaching an external monitor but no luck. Any suggestions?
Hello, My computer turns on (the lights go on, the fan is working) but the screen is black. No activity on screen at all. We tried a hard reset and attaching an external monitor but no luck. Any suggestions?
WR2 Judicious Nov 18, 2005 8,354 1 34,810 Apr 15, 2012 #2 Hello Kat_03; Hold the laptop up to a bright light or shine a flashlight on the screen. Can you make out anything when lit up with the external light source? If so your laptop screen's backlight is the problem. Upvote 0 Downvote
Hello Kat_03; Hold the laptop up to a bright light or shine a flashlight on the screen. Can you make out anything when lit up with the external light source? If so your laptop screen's backlight is the problem.
jsmakkar Distinguished Sep 1, 2011 179 0 18,660 Apr 15, 2012 #3 Hi Kat_03, No display even on external monitor indicates that there's something wrong with display/graphics card. Upvote 0 Downvote
Hi Kat_03, No display even on external monitor indicates that there's something wrong with display/graphics card.