I’m worried about burn-in on my LG C2 OLED — but don't do what I was doing

[admin]

Our streaming editor spent enough money on his LG C2 OLED to make him very concerned about protecting it. And then he discovered how LG's definition of 'regularly' didn't match his own.

I’m worried about burn-in on my LG C2 OLED — but don't do what I was doing : Read more

 

[qzik7777]

Interesting...so I have an LG OLED I bought in 2019 that recently I've started to see burn in on, and worse what look like random dead pixels all around the edges.

I contacted LG customer service and they actually told me to run the Pixel Refresher several times. That didn't help much. And the TV is out of warranty so they say there's nothing they can do but refer me to a TV repair place.

Between this and the anecdotal evidence I've seen of failures on their appliances, I don't think I'll be buying any more LG products.

 

[tresnugget]

I really wouldn't worry about burn in. The 7th gen OLEDs were horrible with burn in. My brother's c7 and my b7 both got burn in within 2 years. I've had my C9 for almost 4 years and watch tons of podcasts, play tons of video games, and don't have any burn in. The red sub pixel is larger than the red sub pixel in the 7 series so burn in is way less likely. But yeah, don't run pixel refresh that often. It'll wear out your TV and reduce the brightness.

 

[Sojibby]

I bought an LGC1 and it died on my wall mid TV show. It was one month out of full coverage and customer service may as well answer saying 'Hello thank you for calling LG your part is out of warranty' considering the CSR somehow knew that before I gave any details at all.


LG said they'd pick it up and check the error for free and waive labour for repairs, but the person they tried to send just called me and said they were not coming, they were JUST GOING TO TELL LG IT WAS BROKEN without seeing it.


I called LG to complain and they told me all I can do it drop it off AT THE BUSINESS THAT SAID THEY WOULD LIE TO LG ANYWAY.


For obvious reasons I'll never own another LG television for my main display (or likely any display). Doesn't help me that I bought into their promises about phones.

Essentially I have learned Life is Good - when you don't shop LG.

 

[qzik7777]

I really wouldn't worry about burn in. The 7th gen OLEDs were horrible with burn in. My brother's c7 and my b7 both got burn in within 2 years. I've had my C9 for almost 4 years and watch tons of podcasts, play tons of video games, and don't have any burn in. The red sub pixel is larger than the red sub pixel in the 7 series so burn in is way less likely. But yeah, don't run pixel refresh that often. It'll wear out your TV and reduce the brightness.

That's good to know. Mine's a C8 , so I'm not sure what type of red sub pixel it would have. I'm going on 4 years and I just started noticing the burn in recently.

And I guess I won't run the Pixel Refresher that often. Frankly, that makes me even more irritated with LG, since not 1, but 2 customer service people told me to run it several times (which didn't help my issue anyway).

 

[Gaston213]

Ahhh! One of life's great mysteries is LG's "Adjust Logo Brightness."
Does "Low" mean low brightness where static logos are... Or does "High" mean it's the highest setting for the logo brightness feature? Who can say... 🤦

 

[touch-power]

Hi. Thank you for investigation of this problem. I just bought LG OLED65B2 and I'm so concerned about burn-in. using this tv about two month for 4-6 hours per day, watching 4k movies. Brightness is on 90%, pixel represhing not used, pixel moving is on. this is my first OLED.