I bought acer recovery discs for my new hard drive but its not working!

Status
Not open for further replies.

shpecialkay

Honorable
Feb 2, 2013
5
0
10,510
0
Hello,
I had to get a new hard drive recently for my acer aspire 5551 and I contacted acer and they made me buy the erecovery disc. That's fine except they won't work! I follow the directions and I'm supposed to select the cd or dvd. They don't show up in the F12 menu. I don't know what to do. Someone please help!


It's windows 7 btw.
 

Azn Cracker

Distinguished
Jul 28, 2009
159
0
18,660
6
You have to change the boot priorities so that the dvd drive is first. Then insert the disk and reboot your computer. Your computer should boot into the install disk. Also are you sure the recovery disks contain windows in them? It might be just drivers.
 

danny2000

Distinguished
Sep 14, 2010
196
0
18,660
17
if they are not showing up in the boot menu when you press the F12 key, then you might need to go into the bios and enable booting from the DVD rom drive. Usually you can go into the bios with the del key, F2 key, and sometimes F10 key; It varies, but it usually shows when you are turning on your computer/laptop as 'press f2 for setup' or something like that.

Then you will have to go into boot options and make sure that the CD/dvd rom drive is enabled for booting. (some people disable it for various reasons, including the spreading of viruses).
 

shpecialkay

Honorable
Feb 2, 2013
5
0
10,510
0
I've tried all of that. When i press F12 CD/dvd rom isnt even showing up at all. So then I went into F2 and changed the boot priorities and still nothing happens. I'm thinking maybe its a bad disc? I've tried everything. I did read somewhere on here that the black hard drive needs to be formatted but it said it was only for vista/xp.

I made sure it had windows 7 on it before I bought it.
 

shpecialkay

Honorable
Feb 2, 2013
5
0
10,510
0

Thanks danny2000. I didn't think of that.
I put the disc into another computer and the disc is completely blank.
 

danny2000

Distinguished
Sep 14, 2010
196
0
18,660
17
hmm, that is really strange. but I guess it can happen.
I guess, you will have to call them back and let them know; There's not much you can do with blank dvd's other than use them as a mirror for your desk.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
S Laptop Tech Support 6
AG95 Laptop Tech Support 5
Cosmin85 Laptop Tech Support 1
X Laptop Tech Support 1
H Laptop Tech Support 1
A Laptop Tech Support 3
D Laptop Tech Support 1
A Laptop Tech Support 7
N Laptop Tech Support 1
T Laptop Tech Support 1
J Laptop Tech Support 5
A Laptop Tech Support 1
M Laptop Tech Support 1
F Laptop Tech Support 2
B Laptop Tech Support 1
F Laptop Tech Support 1
B Laptop Tech Support 3
H Laptop Tech Support 1
J Laptop Tech Support 3
R Laptop Tech Support 1
Similar threads
Question Bought a used Multicom P17SM, having strange problems
Question Recently bought helios 300 predator laptop gtx 1050 ti. Problem is it charges upto 100% and when i remove the charger it drops down to 99% instantly
Question Hi. I've bought an Acer Aspire 3 A315-53-35FQ and, after one week of use, it does not start anymore.
I just bought a new ACER Aspire Cloudbook 14,i forgot to bring the manual that will tell me how to set the first user name and
Solved! I bought a ibm r54 laptop. I think before they sold it to me they erased everything. Is there a way to recover with out a disk
Dell Inspiron 15 7000 Gaming (bought mid 2017) slow as hell.
I bought a LG style 4
how to know the battery i bought is new?
I bought a new Corsair M65 pro and my cursor will move but I cant use left or right click
My little brother bought a game and is unable to download it.Help please
Solved! I bought a Gaming Laptop two days ago and have been having some very unique and very irritating problems with the GPU
I purchased a Lenover ideapad 330 and when I bought it home the battery symbol said plugged in, not charging. I brought it bac
My asus laptop which I bought 4 months ago shuts down Immediately on removing the charger and won't open unless plugged in. An
I bought a brand new core i7 7th generation 8gb ram laptop but the browsing speed of the laptop is really slow. my internet is
Solved! I just bought an Alien ware 13 R2 series laptop second hand, The laptop turns on fine but it won't progress past the setup scr
I bought a used Toshiba laptop and don't have the password to unlock the lock screen,so I can get to the main screen, how can
Toshiba p75-A7200 Not showing any lights - bought a new motherboard - now won't turn on
I bought a acer laptop start from a friend but my friend passed away and i did a recovery on the laptop and when i did that it
I bought recovery disk to reinstall windows 8 on my new hard drive, will I be able to find the product key in the installation
How do i run recovery discs i bought when i bought comptor

ASK THE COMMUNITY