I can't log onto my HP laptop

Oct 17, 2018
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I opened my laptop.. I usually use a pin not a password but I saw password and a different hint..that u didn't enter. I tried in my password but its not working.. Please what do I do
 

captaincharisma

Distinguished
Oct 13, 2004
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if you are using a MS account like hotmail or outlook then you can go to outlook.com and reset your password. if it is a local account then no one here will be able to help you because of their policy on password protected devices
 
Oct 17, 2018
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Thank you so much for your concern.. I was able to remember the first password I used..its a local account.. But I would like to know why it went back to the old password..thank you
 
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