Solved! I have a gateway NE56R41u model laptop that the keyboard is locked and ctrl/alt/del won't restart. The screen is black and hav

[Twittergirl43]

Please help to restart/reboot and restart keyboard please

 

[Samaratin]

connect a USB keyboard

 

[EastCoastCanadianMrFixIt]

Take out the Ram and only insert one at a time. Suspect ram fault or not in place properly.
Can you tell us what led up to this situation, was it working fine and crashed or you bought it this way.
\If you have 2 hard drives connected try disconnecting one of them.