i have a new toshiba satelite with windows 10 it goes to my locked screan and i can not type in the password it will not go to

Hi,

Does your keyboard work while it's inside Windows already? Is it happening only on the lock screen?

Do try these troubleshooting steps that may help.
- Uninstall/reinstall the keyboard driver from Device Manager.
- Once uninstalled just reboot your laptop and it should reinstall automatically after the reboot.
- If these doesn't work try and connect an external keyboard and see if the same problem will persist because if it does it means you'll need to perform a complete factory reset with it.
- If it does happen still after the factory reset you'll need to contact Toshiba support.
 

glenn hoffman

Estimable
Dec 13, 2015
5
0
4,510
0


 
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