Solved! I have a samsung j3 prime..was given to me by a family member..cant unlock it thru metro pc app ..keeps saying "unlock denied"

[noagee187]

90 day plan of samsung j3 prime has come and gone...a phone which I received from a family member from u.s.a....im in Tonga...would like to use the phone in my region...can anyone help pls

 

[rgd1101]

contact metro pcs to unlock metro pcs phone

https/www.metropcs.com/content/metro/en/desktop/metro/terms-conditions/phone-unlock-policy.html

"Your handset must have had active service for a minimum of one hundred eighty (180) consecutive days from the individual phone’s activation date."