I have Windows 7 Home Premium now

Jan 17, 2015
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I have Windows 7 Home Premium now. I've taken the laptop back to 'brand new' but still the machine runs slow when I'm online. Sometimes a video plays ok, but mostly they keep getting hung up.. some website time out..

My laptop worked fine and was fast till a month ago. After a week or so I figured I'd overloaded it so I cleaned it off and took back to new, but it is still giving me problems. I've done virus and trojan checks and everything I can think of.

My question is.... If I do an upgrade to Windows 7 pro, with a clean install, would that help? I did not get disks when I bought this so I can't do a clean install of home premium?

Any ideas?

Thanks Cynthia
 

ingtar33

Honorable
Dec 17, 2012
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sounds like you might have a virus.

a new version of windows won't speed up your system. try downloading malwarebytes and run a full system scan. download adwcleaner from bleepingcomputer.com and run a scan as well

check your installed programs in the control panel -> programs and features menu. uninstall everything installed since this issue started

 
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