integrated realtek audio not recognizing headphones/no sound

raikoo

Honorable
Jun 23, 2013
2
0
10,510
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specs:
Operating System
Windows 8.1 Pro 64-bit
CPU
Intel Core i7 4770K @ 3.50GHz 32 °C
Haswell 22nm Technology
RAM
8.00GB Single-Channel DDR3 @ 801MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. Z87-A (SOCKET 1150) 35 °C
Graphics
DELL U2312HM (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 770 (EVGA) 36 °C
Storage
111GB Samsung SSD 840 EVO 120GB (SSD) 34 °C
931GB TOSHIBA DT01ACA100 (SATA) 35 °C
Optical Drives
TSSTcorp CDDVDW SH-224DB
Audio
Realtek High Definition Audio
Headphones
Sennheiser PX200-II
I have confirmed it's not the headphones by trying them in two other devices, worked flawlessly. I'm 100% sure it's something with my computer, I've tried 3 different sets of headphones including these ones on my computer, no luck. I made sure audio drivers were updated and I made sure it was the default device. The Realtek control panel doesn't even recognize any of the headphones in front panel or motherboard I/O. I have RMA'd my motherboard for another issue, so I'm pretty sure it's not hardware level, but I will troubleshoot in hardware more if you believe I should.
 

andrew_berge

Honorable
Apr 29, 2013
157
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10,710
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Oh. Right :p
I don't suppose you have a USB audio device or HDMI device you could try with? It might narrow down the possibilities.

And you've no doubt gone through the basic troubleshooting methods:
Check the playback device settings: Volume, mute, etc.
Restart the computer.
 

andrew_berge

Honorable
Apr 29, 2013
157
0
10,710
23
Oh. Right :p
I don't suppose you have a USB audio device or HDMI device you could try with? It might narrow down the possibilities.

And you've no doubt gone through the basic troubleshooting methods:
Check the playback device settings: Volume, mute, etc.
Restart the computer.
 
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