Internet Explorer 9

kciwart

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Dec 30, 2011
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I appologize if this problem has been beaten to death, but a search yelded no results. Anyway, a friend of mine has just purchased a computer preloaded with Windows 7 professional. When he loads Instant messenger, IE will (at some point) shut down. He has RMA'd one system only to have the second do he same. Below is the screen he gets when that happens. Any help would be greatly appreciated.

Kciwart

This is an example of what I get when internet explorer crashes.

Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16457
Application Timestamp: 50a2f9e3
Fault Module Name: Flash.ocx
Fault Module Version: 6.0.29.0
Fault Module Timestamp: 3cc47d54
Exception Code: c0000005
Exception Offset: 00054564
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3597
Additional Information 2: 3597c31010c86d2765350bffe3a6632f
Additional Information 3: 5085
Additional Information 4: 508510d153da7005bf92fd6e2fe3ed82

 

phil22

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Apr 26, 2012
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Try updating the Flash Player to latest version using IE (with IM not loaded):
http://get.adobe.com/flashplayer/

Notes:

1) Disable antivirus whilst downloading & installing Flash Player.

2) If you do not want Google Chrome, be sure to UNtick it on the Flash Player download page.
 

phil22

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Apr 26, 2012
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Try updating the Flash Player to latest version using IE (with IM not loaded):
http://get.adobe.com/flashplayer/

Notes:

1) Disable antivirus whilst downloading & installing Flash Player.

2) If you do not want Google Chrome, be sure to UNtick it on the Flash Player download page.
 

kciwart

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Dec 30, 2011
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Thanks Phil22. I just found out he indeed allow Chrome to be installed before problem. He followed your advice and a few other items and hes now in good shape.

Thanks again.
 
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