Internet turns off and apps stop working at times

[jj_54_]

It seems like whenever I do something heavy on my laptop, the internet turns off and the apps I try to open seem to not work, as if the whole computer was in a not responding point. For instance when I game, I can play for a while or even for a little bit and then all of a sudden the internet stops working and my game freezes. Then at the bottom right corner the wifi gets disconnected and I can't do anything.

After that when I try to restart my computer the screen gets stuck on the "restarting" screen and never actually restarts.

Sometimes I can go into device manager and disable the wifi adapter and enable the wifi adapter and the internet reconnects. Sometimes my wifi can't even find a network to connect to at all even though the wifi works perfectly fine (as tested on my phone).

I do not know what to do or how to fix this problem so if I can get any sort of help I would be much appreciated. Here are some specs of my laptop to help out with the problem

System Model: HP Pavilion 17 Notebook PC
OS Name: Microsoft Windows 8.1
Processor: Intel(R) Core(TM) i5-420U CPU @ 1.70GHz

I've also tried many things like upgrading the network adapter drivers and upgrading the BIOS but its still not fixed

 

[Laptop_Nerd]

Hi,

please do try these troubleshooting steps that may help in solving the issue.
- First is to run Windows Update and install all the updates available.
- Next is to do a virus/malware scan just to make sure it's free from infections. Please use the link below for the tools and guides.
- http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done and if the same problem will persist, uninstall/reinstall the Wifi Adapter and Graphics driver.
- First is with the Wifi Adapter, go to Device Manager and uninstall the Wifi Adapter.
- Once done reboot your PC and should reinstall automatically upon reboot then test it again after it reboots.
- Next is to do a clean install of the graphics card driver.
- Go to Device Manager and uninstall the AMD graphics driver.
- Check Programs and Features as well and uninstall anything related to AMD.
- Once done, download and install the latest driver.
- Here's the link: http/support.amd.com/en-us/download
- Reboot your PC once the latest driver has been installed.
- If the same problem will persist after the reboot I would suggest doing System Recovery to reinstall Windows.
- Here's how: http/support.hp.com/ph-en/document/c03489643
- If all these will not work unfortunately the problem would be the HDD.

 

[jj_54_]

ok i will try and reply back later today thank you

 

[jj_54_]

this is what my internet connection status looks like after it slows down and barely works. this is after i gamed. sometimes the connection is lost even when im not playing but watching streams.

http/imgur.com/7QWCUV6

any clue what this could be? i think this is the main problem

 

[jj_54_]

none of these answers fixed it. it might be the HDD or I think my laptop might be overheating. any other things i can try to do?