Irate Consumer Smashes Laptop at HP Store

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kato128

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I'm kinda sceptical about that video. Laptops don't come apart that easily (I should know after being an acer and dell warranty agent for the last 6 years). Specially the monitor coming off and how he managed to separate half the cover without encountering any screws. I'd say that if it's true their techs must've left a heck of a lot of screws out in which case he's right to be pissed off.
 

gilbertfh

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Maybe instead of HP spending 40 million dollars in advertising they should work on quality products to alleviate nerd rage!!!
 

dark_lord69

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HP is the laptop brand to AVOID. 25% fail in the frist 3 years according to research posted on this very sight (or possibly toms hardware) (The research was done by an independant research firm). DON'T BUY HP LAPTOPS! The top 2 were Toshiba and Asus.
 

razzb3d

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The "unknown defect" is the mainboard's northbridge.

HP Pavillion DV2000, DV6000 and DV9000, as well as many other laptops that use the Nvidia 6150 chipset (NF430), nvidia 8200 or GT 102/105, have BGA balling issues. The chipsets overheat and the chips lose a pin or two, bricking the laptop.

I know because i fix these things for a living.
 
G

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We have a pile of DV2000-6000-9000's at our shop. I'm typing on a DV9000 at the moment which is pieced together from 5 others lol.

But hey it's free and the parts are always available in mass quantities.
 

NapoleonDK

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@kato128, Agreed. He obviously took the laptop apart so that he'd be able to make a real show when he took it in. Makes for one heckuva video.

@gilbertfh, "Nerd rage" LOL, I haven't heard that in a while.

@dark_lord69, +1 to Asus laptops, very satisfied with them.
 

karenskym

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[citation][nom]kato128[/nom]I'm kinda sceptical about that video. Laptops don't come apart that easily (I should know after being an acer and dell warranty agent for the last 6 years). Specially the monitor coming off and how he managed to separate half the cover without encountering any screws. I'd say that if it's true their techs must've left a heck of a lot of screws out in which case he's right to be pissed off.[/citation]

It looked like he used plenty of force to break it apart, and encountered plenty of screwed as seen by the flex points. You have to remember that these laptop cases are made out of plastic. As the person probably didn't start filming until after he started breaking it down, he had ample time to break loose the screen.
 

Kelavarus

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Weird how this has happened. To be honest, I think quality overall seems to be diminishing. My family had 3 HP laptops, bought in ~2002, two of which still exist and run today, the other lasted till ~2008. Huh.
 

ik242

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i thought HP was bad with printers (poor economy, horrible drivers, etc.) and then i have purchased one HP laptop late in 2007. that was the last time i have purchased anything HP.
 

ik242

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the laptop needed motherboard change twice while under warranty, first time they did repair, they stole my RAM and put some old and small modules, laptop currently works (sort off, still has some issues) but it overheats a lot.

HP certainly has lost reputation they had 10-20 years ago. no wonder they need to spend $40000000 on advertisement to 'fix' that image.
 

webbwbb

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As razzb3d mentioned, DV2000, DV6000, and DV9000 series laptops have problems with cooling. They use a rubber-foam-gum substance to fill in an 8mm gap between the heatsink and the northbridge instead of spending an extra $0.25 on some copper and thermal paste. This substance gets hard and cracks over time which leads to massive overheating of that chip. They may have replaced the board 3 times but it they didn't fix the root of the problem then those replacement were temporary fixes at best.
 

Hellboy

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repeat... do not buy consumer hp laptops.

all dv series with nvidia chipsets are a logistical nightmare..

avoid...
 
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