Okay, so, I bought this laptop 6 days ago. So I download all my software, then made my factory recovery cd. But programs kept crashing, so I asked acer support what to they. They said to restore to factory default. I made an image to make sure that I have that if the factory default doesn't work.
I used acer erecovery. [at this point, I moved locations, and I left my recovery cds at my other house]. Because the discs weren't with me, I used the image to restore things so that I can make another set of factory cds. My external was plugged in because that's where my image was.
After recovering, I noticed that there was ~40 GB that was labelled recovery partition, and doesn't have a file system, and has 100% freespace. So I attempt to merge it with C drive, which doesn't work, so I do more Googling, finding that using diskpart.exe can remove it then make the unallocated space into another volume. But after, I still couldn't merge it into the c drive. I was hoping to reset into factory condition and start from there again, but it says that "harddrive configuration is not set to the factory default."
I restart to see if I can use alt + f10 to restore it, but then it goes to a screen where I select either "windows 7" or "windows 7: home edition". Selecting windows 7: home edition doesn't work because "windows failed to start". So now I have two OS's to deal with.
At this point, what do I do? One problem became many.
So to summarize:
- error: appcrash
- inability to restore to factory default
- two OS's where one doesn't work
I used acer erecovery. [at this point, I moved locations, and I left my recovery cds at my other house]. Because the discs weren't with me, I used the image to restore things so that I can make another set of factory cds. My external was plugged in because that's where my image was.
After recovering, I noticed that there was ~40 GB that was labelled recovery partition, and doesn't have a file system, and has 100% freespace. So I attempt to merge it with C drive, which doesn't work, so I do more Googling, finding that using diskpart.exe can remove it then make the unallocated space into another volume. But after, I still couldn't merge it into the c drive. I was hoping to reset into factory condition and start from there again, but it says that "harddrive configuration is not set to the factory default."
I restart to see if I can use alt + f10 to restore it, but then it goes to a screen where I select either "windows 7" or "windows 7: home edition". Selecting windows 7: home edition doesn't work because "windows failed to start". So now I have two OS's to deal with.
At this point, what do I do? One problem became many.
So to summarize:
- error: appcrash
- inability to restore to factory default
- two OS's where one doesn't work