- Nov 7, 2015
- 3
- 0
- 4,510
Hello!
I have just got a new iPhone 6s as my last one had to be replaced.
I made a backup before I had to erase my old one, which the backup has been saved on my computer.
When my phone is connected to my computer and iTunes is open and I attempt to backup, I click on, 'Restore Backup...' which opens a window called 'Restore From Backup'.
I select the only backup I have which is from my old 6S. It then says, 'Restoring iPhone From Backup...' a second later another mini window pops up and says 'iTunes could not restore the iPhone "phone" Because the backup session failed.'
'Back Up Now' also does not work, when I click it, nothing happens.
Syncing also does not work. If I try and sync music or anything else, I tick the sync music box at the top and then select 'Selected playlists' etc.
Once I have selected albums and playlists
I then click 'Apply' at the bottom right.
When I click 'Apply' the colored Audio bar in the 'GB Free' section goes for some reason, and I cannot press Sync because it is shaded out.
I have updated to the latest version of iTunes and iOS.
I have reinstalled iTunes, repaired iTunes and it's other apps and updated drivers for iTunes and it's other apps.
I have tried to backup the phone when first setting up as it is an option to backup and restore. That didn't work so I just set it up as a new phone.
I have turned off my phone, reset it.. all that stuff, my computer too, tried different Apple USB cables. I could not find anything on Google.
Would be great if someone could help.
Windows 7 64bit
iOS 10.2.1
iTunes 12.5.5
I have just got a new iPhone 6s as my last one had to be replaced.
I made a backup before I had to erase my old one, which the backup has been saved on my computer.
When my phone is connected to my computer and iTunes is open and I attempt to backup, I click on, 'Restore Backup...' which opens a window called 'Restore From Backup'.
I select the only backup I have which is from my old 6S. It then says, 'Restoring iPhone From Backup...' a second later another mini window pops up and says 'iTunes could not restore the iPhone "phone" Because the backup session failed.'
'Back Up Now' also does not work, when I click it, nothing happens.
Syncing also does not work. If I try and sync music or anything else, I tick the sync music box at the top and then select 'Selected playlists' etc.
Once I have selected albums and playlists
I then click 'Apply' at the bottom right.
When I click 'Apply' the colored Audio bar in the 'GB Free' section goes for some reason, and I cannot press Sync because it is shaded out.
I have updated to the latest version of iTunes and iOS.
I have reinstalled iTunes, repaired iTunes and it's other apps and updated drivers for iTunes and it's other apps.
I have tried to backup the phone when first setting up as it is an option to backup and restore. That didn't work so I just set it up as a new phone.
I have turned off my phone, reset it.. all that stuff, my computer too, tried different Apple USB cables. I could not find anything on Google.
Would be great if someone could help.
Windows 7 64bit
iOS 10.2.1
iTunes 12.5.5
/discussions.apple.com/thread/6531945?start=0&tstart=0
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