- Oct 9, 2020
- 5
- 0
- 4,510
I have an Alienware M17 R5 AMD. The built-in microphone works pretty fine. However, when I use my external earphone (which comes with a mic), the earphone speaker works fine, but the "jack mic" does not work. The jack mic is visible when I switch "Headphones" to "Headset (with microphone)" in Realtek Audio Console. The problem is it doesn't catch any sound which I have cross-checked in many ways, especially in the "Sound" settings. I have tried every possible way to fix it, like
switching from "Headphones" to "Headset (with microphone)"
running troubleshooter
testing using different platforms
uninstalling/reinstalling/updating the drivers/software
trying out with different earphones
and what not
But nothing solved the problem. It still persists. Would be glad if someone could help me out! TIA
switching from "Headphones" to "Headset (with microphone)"
running troubleshooter
testing using different platforms
uninstalling/reinstalling/updating the drivers/software
trying out with different earphones
and what not
But nothing solved the problem. It still persists. Would be glad if someone could help me out! TIA
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