Question JBL Flip 5 buttons won't work

Dec 5, 2021
I have a JBL Flip 5 that is just past the warranty period. The only button that seems to be working is the power button so I can't pair it with any devices and I can't reset it. However, my son's iPhone has the speaker in it's Bluetooth list, so if he selects the speaker then the bluetooth light will come on and he can play music through it. Since I just upgraded my phone I it isn't in my bluetooth list. I was able to do the same thing with my MacBook, but in talking to the JBL tech he had me delete it from the computer list and now I can't pair them again. Any thoughts? I scoured the web and can't find anything that helps. Tonight I did have my son connect to the speaker and I was able to find the speaker on the JBL app on my phone and it appeared in my bluetooth list, but when he disconnected, my phone disconnected too and it disappeared from my bluetooth list again.
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