Keyboard not responding after dropping Dell Latitude

[Smrtf]

I dropped my Dell Latitude and now the keyboard does not seem to respond. If I shut down and turn on again I get to the "control-alt-del" logon screen but am unable to type anything. Any thoughts greatly appreciated!

 

[ShrikanthAtDell]

I dropped my Dell Latitude and now the keyboard does not seem to respond. If I shut down and turn on again I get to the "control-alt-del" logon screen but am unable to type anything. Any thoughts greatly appreciated!

Hello Smrtf,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Is the touchpad working fine? Please run diagnostics http/dell.to/1q1LMMe & reply with your findings. Also use this link http/dell.to/1EaXJo6 to troubleshoot keyboard and let us know how it goes.


Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO

 

[tman1]

^official Dell rep has no idea.

The keyboard's functionality has NOTHING to do with the touchpad, as they have their own ribbon connectors to the mainboard.

With any luck, all you would need to do is reseat the cable, but you would have to figure how to get to it first.