Keyboard not responsive after sleep - windows 10

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Hellrazed

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Oct 1, 2015
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Have an m17 alienware laptop running windows 10. Managed to fix an issue where the laptop would restart on wake, but now the keyboard isn't responsive on wake so I can't enter a password without restarting so back to square one. The backlight and mouse and touch pad all work. Just the keyboard is having a fit. Any suggestions?
 
Hi,

Please do try these troubleshooting steps that might help.
- Open Task Manager, press Windows key + R and type "devmgmt.msc" and press OK.
- In Device Manager expand keyboard and right click on the driver for keyboard then select Properties.
- Go to Power Management tab and remove the check on "Allow the computer to turn off this device to save power" then click OK.
- Reboot the PC and test it again.
- If that doesn't work go back to Device Manager then Uninstall the keyboard driver and reboot the laptop so it would install the driver back automatically.
 
Hi,

Please do try these troubleshooting steps that might help.
- Open Task Manager, press Windows key + R and type "devmgmt.msc" and press OK.
- In Device Manager expand keyboard and right click on the driver for keyboard then select Properties.
- Go to Power Management tab and remove the check on "Allow the computer to turn off this device to save power" then click OK.
- Reboot the PC and test it again.
- If that doesn't work go back to Device Manager then Uninstall the keyboard driver and reboot the laptop so it would install the driver back automatically.
 
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