Laptop does not recognise anymore USB Logitech MX518 Mouse

NFOGhost

Estimable
Jan 17, 2016
4
0
4,510
0
Hi,

My laptop doesn't recognise my Logitech MX518 mouse anymore. Sometimes it does not even recognise that a functionable device has been inserted into the USB slot.

The mouse works fine on other laptops.

What could the be root cause?
 

combinebasic

Estimable
Dec 23, 2015
52
0
4,610
9


Your welcome my friend, so the problem is your mouse, might be the signal wire is the problem. So you buy now a new mouse?how your computer this time?I'm seldom to open my account here because of very busy schedule of this starting month of the year.
 

combinebasic

Estimable
Dec 23, 2015
52
0
4,610
9
Something there are problem inside of your laptop motherboard and if there no damage port pin something blocking the USB device driver installed in your OS. You can try to uninstall the usb drivers using the device manager in the universal serial bus controller. Then restart the computer, it will reinstall your USB driver again, lets see if it will solve the problem. If not first you can reinstall your OS, if not again you need to dismantle your laptop and have to check the USB port in the mobo.
 

combinebasic

Estimable
Dec 23, 2015
52
0
4,610
9
Yes at the device manager of universal serial bus controller position at the buttom, right click on it and select uninstall, all the useb drivers listed uninstall it, restart your computer.
 

combinebasic

Estimable
Dec 23, 2015
52
0
4,610
9
Instruction how to go to in device manager: right click in my computer icons in desktop, click manage, a window will display called "computer management" select the device manager, once you click it the device manager window will display, go to in universal serial bus controller, uninstall all the drivers of usb by right clicking it and restart your computer. The computer after all will reinstall again your USB drivers. lets see if this will solve the problem.
 

NFOGhost

Estimable
Jan 17, 2016
4
0
4,510
0
Hi combinebasic,

I followed your instructions. Unfortunately this did not fix the issue. Although the PC did reinstall all the USB drivers, my laptop is still unable to detect my mouse.

An error screen appears which states that the USB device "does not work properly and cannot be detected. Try re-connecting the device. If still unsuccessful, consider replacing it."

 

combinebasic

Estimable
Dec 23, 2015
52
0
4,610
9


Ok so we're sure now that in the registry of the drivers is normal, but still we can't because if there are something problem in the parts of windows. Did you try your mouse in the other laptop with the same specs of usb support like 2.0 and 3.0?Are you sure also that the wire signal of the mouse is also good?Because this problem is complicated here we can do, if your sure that your windows is good no corrupted files and viruses, we sure that the problem either the USB port of the LAPTOP or the mouse itself. If not then we go on the format or recover the windows using windows recovery download it in the website of your laptop. Then reinstall the drivers and update it, be sure of the versions. If this will not resolve lets go on in the usb port that you need to dismantle your laptop and check the usb port. But be sure the MOUSE wire signal is good including the connections inside the mouse. Kindly proceed to this instruction so that will know the problem. And inform me after.
 

combinebasic

Estimable
Dec 23, 2015
52
0
4,610
9


Another thing, If you know how to open your BIOS settings, enter the bios and find the USB legacy settings try to disable this if this will resolve the problem. Might be complected during bootup process and detection of your mouse during startup. Do this before the procedure I've given to you.

 

NFOGhost

Estimable
Jan 17, 2016
4
0
4,510
0


Hi combinebasic,

Thank you very much for your efforts.
Throughout the application of your instructions my mouse finally died (i.e. it doesn't even work on any other device anymore). To be honest it is a mystery to me why the mouse kept working for other laptops, but I guess it was time for the mouse to move on after 6 years of loyal service.

Thanks a bunch though for all your help!!
 

combinebasic

Estimable
Dec 23, 2015
52
0
4,610
9


Your welcome my friend, so the problem is your mouse, might be the signal wire is the problem. So you buy now a new mouse?how your computer this time?I'm seldom to open my account here because of very busy schedule of this starting month of the year.
 
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