laptop Freeze problem

[Input Username]

Hello! Im fairly new to the forum and my english isnt top notch so bear with me! ^.^

Recently my laptop has been freezing up at the home screen, for a couple of minutes (2-3) its fine and then it starts of with the bar (with all the icons) freezes up and gets back to normal after 5-10 minutes. Sometimes the screen turns black and all you see is the mouse which you can move around. I have 2 programs to scan my computer with (Malwarebytes Anti-Malware and Superantispyware) to look for virus but it dosent find anything.

its a Samsung laptop from 2013
Proccesor : AMD A8-4500M APU with Radeon (tm) HD Graphics 1.90 GHz
RAM: 8GB

 

[Im Spartacus]

When I've experienced issues as you've described it is often the hard disk failing and corrupting the registry files or could be memory going bad. Can you download a free hard disk checker and memory tester to test your drive/memory for errors these will run during boot up.
You should let the memory test run for some time. Often best to use a hard disk testing software for the make of drive you have.
It is more than likely the hard drive sounds like the motor may be running slow thus failed this would mean backing up all of your drive or try to clone it? If it can complete a clone everything should run as normal from another new drive.

 

[Input Username]

Hey Im Spartacus! I will try does things right away! Do you think a factory reset could fix those problems incase the hard disk checker/memory things do not work?

 

[Im Spartacus]

If you're sure it is not memory or hard-drive. Then a factory reset could fix it but you would lose all and any save work. You should try and back up everything first if you don't want to lose any important files. Then i would try doing a system restore first before a factory reset as this would be my first choice of the two options..

 

[Input Username]

I see! Again thank you for the quick response! Any good tips on a free hard disk checker and a memory tester that i could download? As im fairly new to all of these ^-^

 

[Im Spartacus]

I understand your laptop is a Samsung but is the hard drive a Samsung. You can find out by clicking on all programs, accessories then on system tools, followed by system information should find it under components - discs if it boots up or see if it listed in your bios. You need to use the manufacturers hard drive checker/tester so need to check make in yours i.e last Sony laptop hard drive i replaced had a 320GB Toshiba drive inside. Packard bell laptop I own has two Seagate drives.
Just google your drive make modal number followed by free hard drive checker.

http/www.7tutorials.com/how-test-health-your-hdd-drive

Below is a link for memory testing programs any of the first 3 will test your laptop memory.
http/pcsupport.about.com/od/toolsofthetrade/tp/memorytest.htm