Laptop freezes playing video online

Jaycornyn

Estimable
Sep 17, 2014
2
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4,510
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Hello,

I'm having a problem with a HP Pavilion g6 2240-SA. It was bought with windows 8 on it I have downgraded it to windows 7 because I don't like windows 8. The video problem was happening even while windows 8 was on it but it's worse now it windows 7.

Laptop spec:
HP Pavilion G6 2240-SA Windows 7 ultimate 64-bit
Processor: AMD E2-1800 APU
Graphics: AMD Radeon HD 7340 Graphics
Ram: 6.00BG

This only seems to happen online (youtube) just as the video is about to play the whole computer freezes and I have to hold the power button to turn it off. I get flash player script is not responding error sometimes. If I start up in safe mode it seems to work without freezing.
What I have tried:
Both firefox and chrome are the same.
Uninstall both firefox and chrome and reinstall.
Uninstalled and reinstalled Flash player.
Uninstall graphics driver and let windows install new one.

This is a very frustrating problem. I'm guessing it is more then a flash player/browser problem since the whole computer freezes. Maybe a driver problem. HP don't provide support if you change the OS from factory.

Thanks for your time. If you need any more info please ask.







 
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