Solved! Laptop froze on lock screen

Feb 17, 2018
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My laptop froze on lock screen, I couldn't unlock it, the touch pad or the mouse didn't work. only the clock, wifi and battery icons were shown. somehow after long pressing the power button it started to work.I am using a Acer windows 10 laptop. I bought it very recently,its brand new. Is something wrong with this device? or is it just normal? I am worried. plz help
 
Things can happen to make something freeze. if it happens just once, I wouldn't' worry about it. If it happens again, then I would look into either returning it and having it exchanged for another one (if it is that new) or if not quite that new, contact the manufacturer.
 
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