Laptop not booting

hurri90

Estimable
Oct 2, 2014
3
0
4,510
My Samsung UK Series 3 305E7AI is not booting after I sent the power jack for replacement after damage. It gets stuck just before the windows logo appears.
 
Solution
If you have nothing you can live without on the laptop, which you shouldn't as you should have wiped it before sending it off for repair, try doing a full factory restore.

http://www.samsung.com/us/support/howtoguide/N0000136/4124/25954/N/3/M/

If that doesn't work, hdd or motherboard could be faulty, so send it back for them to repair.

das_stig

Distinguished
If you have nothing you can live without on the laptop, which you shouldn't as you should have wiped it before sending it off for repair, try doing a full factory restore.

http://www.samsung.com/us/support/howtoguide/N0000136/4124/25954/N/3/M/

If that doesn't work, hdd or motherboard could be faulty, so send it back for them to repair.
 
Solution