Laptop not powering down

Aug 25, 2018
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My laptop isn't powering down fully. It could be fully charged when I click shutdown and if I unplug it and come back to it a few hours later it's battery is flat. Clicking shutdown and windows brings me through the regular shutdown screen and then the screen goes black as it should.

A few things to note, I am definitely clicking shut down and not sleep mode or just closing the lid - it's 100% shut down I'm clicking. Fast boot is disabled - I've checked through bios and windows settings. I don't suspect it's a faulty battery.

There's a LED on the caps lock button, if i have caps lock on and shut down the laptop the LED remains on as if the laptop is still powered on. The laptop will still generate heat until the battery runs out as if it's still running and lastly, to switch back on the laptop I have to hold down the power button to do a hard power off before I can press the power button to switch on the laptop.
 
Have you allowed it to run fully out of power and not be on the charger? Then it will completely shut down. Once it does, leave it off for a short while and then plug it in to charge. Only a little though. Then start it up and see if it will allow a normal shut down. If it doesn't, repeat these steps and then start it up in "Safe Mode" and see if it will allow you to shut it down normally while in there. If it does, then you probably have a virus, malware or bad program on the computer that needs to be removed for it work normally again. Should it not even shut down correctly in "Safe Mode" then it is probably a hardware problem and I would have it looked at by a tech.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
 
Have you allowed it to run fully out of power and not be on the charger? Then it will completely shut down. Once it does, leave it off for a short while and then plug it in to charge. Only a little though. Then start it up and see if it will allow a normal shut down. If it doesn't, repeat these steps and then start it up in "Safe Mode" and see if it will allow you to shut it down normally while in there. If it does, then you probably have a virus, malware or bad program on the computer that needs to be removed for it work normally again. Should it not even shut down correctly in "Safe Mode" then it is probably a hardware problem and I would have it looked at by a tech.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
 
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