Laptop Not Recognizing New Battery Properly

[BUBAA55]

I appreciate any help!

I recently replaced an internal battery on my ASUS R510DP because of a "plugged in, not charging" issue after a few years of life.

I had a professional remove the battery and I was able to order an identical product to the battery that was in my system. I had this new one input and while my computer works, it has a very difficult time recognizing the correct battery percentage.

- Often it will be stuck at 100% up until it just shuts off because the laptop doesnt know to tell me its at low battery.

- Other times it won't go any higher than 25% even though its fully charged.

This keeps me in a guessing game about how long to leave my laptop off the charger and hoping that it wont randomly shut off in that time.

Anyone have any tips or ideas to fix? Thanks for your time.

 

[aparnell572]

Was this is oem battery or 3rd party? Did you try clearing cmos? Good luck

 

[BUBAA55]

Was this is oem battery or 3rd party? Did you try clearing cmos? Good luck

It seemed to be a 3rd party. But again, this was the duplicate product (same product number) to what we took out of the system.

And no I did not clear cmos. Is this a difficult process?

 

[aparnell572]

It's not inherently difficult if know how to pull apart the laptop. Try this instead, go into the bios and reset to the default configuration. Also if you enter device manager, and disable and enable the battery controller and scan for new devices, good luck

 

[BUBAA55]

It's not inherently difficult if know how to pull apart the laptop. Try this instead, go into the bios and reset to the default configuration. Also if you enter device manager, and disable and enable the battery controller and scan for new devices, good luck

I've tried doing this with the device manager before, but I will attempt to reset the bios and see if that helps. Thank you for your assistance friend