Question latitude 5310 keyboard and usb keyboard unresponsive

Oct 2, 2020
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We received a new 5310 lot of 3. One unit had a power button issue; but we got all 3 units reImaged and this 1st unit; not has an unresponsive keyboard and trackpad. Cannot use a usb keyboard or mouse as well. We have bitlocker engaged, so I cannot even get into the F-12 to reImage it.

Any ideas?
 
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