Solved! Lenovo ideapad 500-15ACZ not responding/freezing

[Newuser5788]

Whenever I turn my laptop on it starts like normal but after I try to click anything everything freezes and stops responding. I’ve tried a few things iv found with a quick search but nothing is working.

 

[webworkings]

Try starting it up in "Safe Mode" and see if it loads fine in there. Granted you will have limited access in there, hence it being called safe, but if it works fine in there, then there is something on the laptop that is the problem. Bad program, virus, malware, spyware. Something loading when you start up that doesn't need to be. Any number of things. If it does start fine in "Safe Mode" then you will need to check the computer thoroughly for the above mentioned things to make sure it is clear of any problems. Once done, then try running it as normal.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.